At CanPak Trading, customer satisfaction is our priority. Please review our policy regarding returns and refunds:

• Perishable Goods (Dairy Products): Due to the perishable nature of fresh dairy, all dairy product sales are final. We cannot accept returns or offer refunds once dairy items have been delivered or collected, unless the product is damaged or spoiled upon arrival.
• Non-Perishable Goods (Salt Products): If you receive a damaged or incorrect salt package, you may request an exchange or refund within 24 hours of pickup or delivery. The item must be unused and in its original packaging.
• How to Request: To report an issue, please contact us immediately via WhatsApp or phone with your order number and photos of any damaged items.